Flat Clearance Earls Court Accessibility Statement

We are committed to making our Earls Court flat clearance service accessible to as many people as possible. This accessibility statement describes how our dedicated Flat Clearance Earls Court team approaches inclusive service delivery, both online and on-site. Our aim is to meet recognised accessibility standards and provide clear, practical support for clients with varying needs.

Our website and booking materials are designed with inclusive principles in mind, prioritising clear structure, high contrast, and scalable text. We follow WCAG 2.1 AA guidelines as the baseline for web accessibility and continuously test our pages to identify gaps. Where appropriate, we provide information in plain language and ensure headings, lists and forms are semantically structured for assistive technology.

In-person flat clearance in Earls Court is organised to reduce barriers: we assess access routes, plan safe walkthroughs for customers, and adapt workflows to accommodate mobility, sensory or cognitive needs. Staff receive training on accessible practice and respectful communication, and we maintain flexible scheduling to allow additional time where required.

How to request accessibility support for flat clearance in Earls Court

If you need adjustments for an upcoming Earls Court flat removal or clearance appointment, please notify us through the method you used to arrange the service (your booking channel or account portal). When making an accessibility request, include information about the support you need, any physical access constraints, and your preferred communication format. We will acknowledge requests promptly and work with you to agree reasonable adjustments.

Key features designed to support diverse users include:

• Screen-reader friendly structure and ARIA attributes where necessary to support navigation for visually impaired users.
• Keyboard navigation support for all interactive elements so people who cannot use a mouse can complete bookings and access service details.
• High-contrast themes, clear focus indicators, and resizable text to improve legibility for low-vision users.

We also aim to make documents and digital copies of inventories and schedules available in accessible formats upon request, including large print or readable digital files that are compatible with assistive software.

While we strive to meet WCAG 2.1 AA conformance across our online presence, some third-party content and legacy documents may not fully comply. In such cases we provide alternatives and direct assistance: staff can read content aloud, complete forms on behalf of customers, or arrange accessible briefings prior to a clearance day.

We maintain an ongoing programme of accessibility testing that includes manual keyboard checks, automated scans, and user testing with people who use screen readers. Regular training ensures our Earls Court clearance teams remain aware of accessibility best practices and are prepared to implement adjustments safely and respectfully on site.

Our commitment is to continuous improvement. We monitor performance against accessibility goals, publish updates to this statement when changes occur, and take corrective action where barriers are identified. If you require specific support for an Earls Court flat clearance, please submit an accessibility request through the booking channel you used; include the nature of the need and your preferred contact method and format. We will respond and confirm how we will accommodate your request. Thank you for helping us make flat clearance services in Earls Court more inclusive and accessible for everyone.